Refund Policy

1. Overview

Shroommatez offers paid monthly and annual subscription plans, as well as one-time lifetime memberships. This Refund Policy explains when refunds are available and how to request one. Refund requests are reviewed on a case-by-case basis. Because Shroommatez delivers digital access immediately after purchase, refunds are generally not issued once a subscription period or lifetime access has been activated.

2. Canceling Your Subscription

You can cancel your paid subscription at any time from your account settings. When you cancel before your next recurring billing date, you will retain paid access through the end of your current billing period, and you will not be charged again. Canceling stops future charges but does not, by itself, refund past payments.

3. Refund Eligibility

All refund requests are reviewed individually at our discretion. We generally do not issue refunds for:

• Monthly or annual subscription charges once the billing period has begun.
• One-time lifetime memberships, including Founder's Lifetime Access, once account access has been granted.
• Partial months, unused days within a paid billing period, or features you chose not to use.

We may make exceptions where we are legally required to, or in documented cases of duplicate charges, unauthorized transactions, or verified technical errors that prevented you from accessing the service you paid for.

4. How to Request a Refund

All refund requests must be submitted by email to support@shroommatez.com. Please include:

• The email address associated with your Shroommatez account.
• The date and amount of the charge in question.
• A brief description of why you are requesting a refund.

We will respond to every request and let you know whether the refund has been approved or declined. Requests submitted through other channels may not be processed.

5. Processing Time

If your refund request is approved, the refund will be issued to the original payment method. Approved refunds typically take 5 to 10 business days to appear on your statement, depending on your card issuer or bank. We do not control the timing set by your financial institution.

6. Non-Refundable Situations

Regardless of the sections above, refunds will not be issued in the following situations:

• Accounts suspended or terminated for violations of our Terms of Service.
• Charges that are more than 60 days old at the time of the refund request.
• Promotional, discounted, or bundled purchases clearly marked as final sale at checkout.
• Charges that have already been disputed or reversed with your bank or card issuer.

7. EU and UK Consumers (14-Day Right of Withdrawal)

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital subscription purchase within 14 days of the transaction, without giving a reason. This right does not apply once you have begun using the paid service and have expressly acknowledged the loss of your right of withdrawal at checkout, as permitted under applicable consumer protection law. To exercise this right, contact us at support@shroommatez.com within the 14-day window with your account email and a clear statement that you wish to withdraw from your purchase.

8. Chargebacks and Billing Disputes

If you have a billing concern, please contact us at support@shroommatez.com before filing a chargeback with your bank or card issuer. Most issues can be resolved directly and more quickly through our support team. Chargebacks filed without first contacting us may, at our discretion, result in suspension or termination of your account.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to paying members by email. Continued use of the service after an update constitutes acceptance of the revised policy.

10. Contact

Questions about this Refund Policy? Contact us at support@shroommatez.com.